Customer service

You are important, and we know it!

At Insite Business Technology, Service to our Customers has been part of our DNA since day one, and everything is done to bring you an uncompromising level of satisfaction.

Because your experience is omnichannel, it deserves specific monitoring

We provide you with solutions and deliver products to you.
But our role does not stop there, we consider the relationship with our customers as a global process, ranging from the expression of needs to after-sales service. And at each point of interaction with our services, we do everything we can to ensure that your experience is positive.

Our best loyalty program is your satisfaction

Throughout your experience with Open, we impose a single requirement, your full satisfaction, thanks to an impeccable service offering:

Proactivity: regular audits of your documentary processes, predictive maintenance
Responsiveness: emergency repairs, loan of equipment, express delivery of consumable products (paper, special media, cartridges, etc.)
Availability & Transparency: free access to our showroom and resources to test our products
Tailor-made installation: IT and network support, complete assessment after each technical intervention

Do you have a need or a question? Contact our Customer Service. We’re here to help

Does your technical question or request for service refer to a printer, copier or wide format system?

Do you have a maintenance contract?
You don't have a contract?

You have a dedicated line at 0800 181 4147

Technical help is also available here.

Important: remember to have our serial number with you.

Do you have a maintenance contract?: You have a dedicated line at 0800 181 4147

Technical help is also available here.

Important: remember to have our serial number with you.
You don't have a contract?: Contact us on 0800 181 4147

You have a dedicated line at 0800 181 4147
Dial 1 to order consumables and 1 to initiate technical assistance.

You can also order your consumables (24/7) directly on the our website, by clicking here

Important: remember to have our serial number with you.

Do you have a maintenance contract?: You have a dedicated line at 0800 181 4147
Dial 1 to order consumables and 1 to initiate technical assistance.

You can also order your consumables (24/7) directly on the our website, by clicking here

Important: remember to have our serial number with you.
You don't have a contract?: Contact us on 0800 181 4147

Does your technical question or request for service concern a telephony or Internet solution?

Do you have a maintenance contract with Insite Telecom?
You don't have a maintenance contract?

You have a one-stop shop to open a ticket by calling 0800 181 4147

Do you have a maintenance contract with Insite Telecom?: You have a one-stop shop to open a ticket by calling 0800 181 4147
You don't have a maintenance contract?: Contact us on 0800 181 4147

Does your technical question or request for service concern an IT solution?

Do you have a maintenance contract?
You don't have a maintenance contract?

You have a one-stop shop to open a ticket by calling 0800 181 4147 Please send your request for intervention to the following email address:

service@ibtservice.co.uk or by telephone 0800 181 4147

Do you have a maintenance contract?: You have a one-stop shop to open a ticket by calling 0800 181 4147 Please send your request for intervention to the following email address:

service@ibtservice.co.uk or by telephone 0800 181 4147
You don't have a maintenance contract?: Contact us on 0800 181 4147 or by email: service@ibt.service